A service-level agreement (SLA) is a commitment between a service provider and a client. Particular aspects of the service - quality, availability, responsibilities - are agreed between the service provider and the service user.

A service-level agreement (SLA) defines the level of service you expect from a vendor, laying out the metrics by which service is measured...

A service level agreement (SLA) is a documented agreement between a service provider and a customer that identifies both the services required and the expected level of service.

Service-level agreements, amongst other things, bolster trust in and between organizations An SLA, or service-level agreement, is a document created together by two or more parties to specify...