Service-level agreement - Wikipedia
https://en.wikipedia.org/wiki/Service-level_agreement
A service-level agreement (SLA) is a commitment between a service provider and a client. Particular aspects of the service - quality, availability, responsibilities - are agreed between the service provider and the service user.
What is an SLA? Best practices for service-level agreements | CIO
https://www.cio.com/article/2438284/outsourcing-sla-definitions-and-solutions.html
A service-level agreement (SLA) defines the level of service you expect from a vendor, laying out the metrics by which service is measured...
Service Level Agreement (SLA) Examples and Template
https://www.bmc.com/blogs/sla-template-examples/
A service level agreement (SLA) is a documented agreement between a service provider and a customer that identifies both the services required and the expected level of service.
What is an SLA? How to Use Service-Level Agreements for Success
https://www.process.st/sla-service-level-agreement/
Service-level agreements, amongst other things, bolster trust in and between organizations An SLA, or service-level agreement, is a document created together by two or more parties to specify...