Customer success is the business method ensuring customers achieve success, their desired outcomes while using your product or service.

Customer success aligns closely with customer support to take customer satisfaction to the next level. It drives the customer experience forward and ensures a successful path into the future.

Our customers' success is critical to our growth and we're committed to succeeding together: salesforce.com/customer-success-stories.

Surveys - Customer Experience - Account Health Check - Desired outcome.

Customer success managers (CSMs) support your customers as they transition from sales prospects to active users of your products. They're focused on customer loyalty and building close...

Customer Success-driven Growth Defined. How to Develop a Customer Success Strategy. Customer Success At Your Expense Hurts Everyone. The Role of Customer Success in…

Mission: Customer success or company success? The CSM job title reflects a change in the Profile: Salesperson or consultant? The CSM success profile is more like a consulting profile than a...

Customer Success: A guide to building better relationships with your customers. Click to learn nearly everything you'll need to know to win at customer service.

Customer Success is the practice of delivering maximum value for a customers' investment in the company's product. A Customer Success Manager is responsible for making this ideal a reality.

A Customer Success Manager is an individual who represents a company and helps customers A Customer Success Manager should provide the best consumer experience possible with the goal of...

An effective customer success strategy requires supporting your customer at every step in their Strategies For Increasing Customer Success. Having a thorough understanding of the result your...

To define customer success, you have to know what success looks like for your customers. The definition will be different for each customer, and the method of achieving it will be different for every...

Read our customer success stories and case studies to learn how to efficiently utilize Upwork to grow your business. Customer Success Stories. Discover how teams find success with Upwork.

Customer success management is a relatively new field, which means there isn't one single path to become one. There are CSM's who don't have any formal schooling, CSMs who have only worked in...

The goal of the Customer Success Association is to provide access to the best content about the profession and practice of Customer Success worldwide.

Get customer success research and best practices, and benchmark your customer success organization with TSIA. Learn more about becoming a member.

The Customer Success Blog for SaaS | CustomerSuccessBox. April 5, 2018. The Essential Guide to Choosing a Customer Success Platform.

This subreddit is for anyone involved in the fields of Customer Success, Customer Support, Customer Experience, Product Management, etc.

Customer Success as a Culture: Customer Success Leaders Edition. Blog Posts: The Golden Rule of Customer Success: 8 Guiding Principles. 6 Listening Techniques of Great Customer Success...

PTC Customer Success help customers reach desired outcome and accelerate to their success. PTC Customer Success. We make bringing your vision to life, easy.

In customer success, your goal is help as many customers as possible, as quickly as possible. Here are 5 tips to increase your team's efficiency.

When discussing tools for Customer Success, let's first address the elephant in the room: Way too many companies approach Customer Success from a tool-first perspective. If you look at Customer…

Customer success software platforms centralize all customer data into an accessible 360-degree view of the customer. The data might include support tickets, product usage, and adoption...