ITIL (formerly Information Technology Infrastructure Library) is a set of detailed practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business.

ITSM vs ITIL? People new to the world of IT service management often wonder about the difference between them. Read on for answers to your questions.

IT Service Management (ITSM) is sometimes mistaken as a software solution. In reality, ITSM is about Definition of ITSM: IT Service Management is a strategic approach for designing, delivering...

IT Service Management (ITSM). ITSM refers to the way you manage the information systems that Historically, ITIL was the shortened form for IT Infrastructure Library, but the acronym has outgrown...

IT service management (ITSM) is a concept that enables an organization to maximize business value from the use of information technology. ITSM positions IT services as the key means of delivering...

IT Service Management (ITSM) is a practice that details procedures for providing and managing IT services effectively and efficiently, ensuring the provision of customer satisfaction to the customers.

IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers.