Service-level agreement - Wikipedia
A service-level agreement (SLA) is a commitment between a service provider and a client. Particular aspects of the service - quality, availability, responsibilities - are agreed between the service provider and the service user.
What Is SLA: Definition, Types, SLA Meaning, How-to Guide
What is SLA? How can I improve it for my business? If you ever asked yourself, this mini-guide on service level agreements What Is SLA? Service Level Agreements and Their Role in Business.
The Ultimate Guide to Service-Level Agreements (SLAs)
A service-level agreement (SLA) is a contract that establishes a set of deliverables that one party has agreed to provide another. This agreement can exist between a business and its customers, or one...
What is an SLA? Best practices for service-level agreements | CIO
A service-level agreement (SLA) defines the level of service you expect from a vendor, laying out the metrics by which service is measured...